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Plastic Jungle Frustration

April 13th, 2012 at 12:20 am

A few weeks ago, I mentioned I intended to sell a gift card on Plastic Jungle. I have been trying to do just that, but it hasn't been working out too well.

I have sold gift cards on Plastic Jungle in the past with no trouble whatsoever, but this time it is another story.

First, I put in a sell order. I received my e-mail confirmation, which stated I would receive my shipping label e-mail within 24 hours. I never received it. After 2 days, I e-mailed customer service. Eventually, I was told that my order had been cancelled because it had orginated too far from my home zip code. I submitted the order from my work computer. I live and work in the same town. Glitches happen sometimes, so I take this with good humor.

I submit a second sell order. This time, I do receive my shipping label e-mail and promptly mail my gift card to Plastic Jungle. A week passes, I go on-line to see if my check has been mailed. I discover that the status of my order is "cancelled"! I e-mail customer service, they eventually reply that Plastic Jungle was not able to verify the balance of my gift card. I am supplied with the gift card and PIN number.

I call the merchant's gift card information line, and I learn that the balance on my card is $25.00, exactly what I had claimed it was. I e-mail customer service. I receive a reply that my e-mail is being forwarded to another department.

A few days go by, and I receive another e-mail. They are sorry for the inconvenience and they ask me to submit a new sell order. I think to myself, I will do that, then reply to the e-mail with my new order confirmation number. Well, I attempt to submit a new sell order but I receive an error message that the gift card already exists in their system. I e-mail customer service again.

This is the reply I received this afternoon:

Thank you for contacting Plastic Jungle.

We would like to inform you that your card for the order # PJ200210142 has been freed from the system. However we found that the card balance is less than $25.00.

We request you to check the balance again because if the balance is less than $25.00 we will not be able to accept it.

We apologize for the inconvenience caused to you.

I called the merchant's gift card information number again, and again verified that my gift card balance is $25.00. Right at that moment, I became very disgruntled. They obviously still have not bothered to verify my gift card balance!

I sent them an e-mail summarizing my experience and my frustration. If they don't just send me my check, I am going to contact the merchant, have the gift card replaced, and sell it to another gift card broker.

4 Responses to “Plastic Jungle Frustration”

  1. creditcardfree Says:

    Wow! That is awful, it's like they are giving a canned response without researching the actual issue. Good luck.

  2. mjrube94 Says:

    Wow, that is surprising. I've only bought cards from
    Pj, but never had a problem. Good luck!

  3. Jerry Says:

    Wow, that number of problems in rapid succession would lead me to believe that there is something wrong with their computer system, or something. With customer relations at stake they should have some insurance of an office to take care of things like this. I hope they iron it out for you soon!

  4. Monkey Mama Says:


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