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Disgruntled With Ting

December 9th, 2015 at 11:40 pm

I am disgruntled with Ting at the moment.

My phone is older and has gotten to the point it has a fair number of quirks. For example, when I am texting someone it will stop, tell me it has "saved as draft" my text message, then it will begin calling the person I am texting. That's an annoying quirk.

So I have been wanting to get a newer phone, but I don't need all the bells and whistles and I don't want to pay for them. I have been considering my options.

On black Friday, I bought a refurbished Samsung Galaxy S3 from Ting for $147. When it arrived, I noticed the screen was a bit cloudy and it had a scratch. But over the next several days, I realized that the scratch is a crack. I will be honest, I am less than thrilled about them selling me a phone, refurbished or not, with a crack in the screen.

I charged the phone overnight, and the next morning it went dead less than an hour after I took it off the charger. It hadn't even been activated yet, so no phone calls or texts or data usage. I tried charging a second time to make sure it wasn't some sort of fluke, with the same results. So it came without a functional battery, and I will need to buy one. I'm liking the phone even less.

But here is the real kicker: it won't activate. I spent several hours total between two sessions with support trying to get it activated. I tried this and that and did everything they told me to do and...nothing.

I e-mailed customer support asking if I can return it and they have not answered. It has been several days so I assume they are not going to answer.

I had been without phone service as my old phone stopped working once I transferred my number to the new phone. Yesterday morning I transferred my number back to the old phone.

This morning I emailed the support guy and just said no to his latest request. I stated that I am unhappy with the condition of the phone, that I'm done trying to activate it, and that if they won't take it back I am just going to e-cycle it. He politely thanked me for letting him know.

So, I'm not certain what I am going to do next.

I guess the moral of this story is do not buy a refurbished phone from Ting. If it is not in acceptable condition, tough cookies.

3 Responses to “Disgruntled With Ting”

  1. Livingalmostlarge Says:

    Ouch. I am on tmobile and use a motorola G $179 I believe new. I bought a Moto E before on Verizon and it was $59.99. So there are phones that are decent out there for pennies with other carriers if it matters.

  2. FrugalTexan75 Says:

    I'm really, really surprised at this. I would try again with customer service. When I got my iPhone 5C (refurbished) from Ting I asked about why I didn't get any earbuds with it. I was told that it doesn't come with them (and it was actually in the fine print) but customer service gave me a credit on my next bill to cover a pair of headphones off Amazon. They really try to please. I hope you can get this worked out!

  3. rob62521 Says:

    I have no experience with Ting, but it sounds like yours is awful.

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