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Home > More Second Spin, Irritation at TIAA-Cref

More Second Spin, Irritation at TIAA-Cref

January 24th, 2013 at 05:58 pm

I went through my CD collection at work and chose 2 to sell on Second Spin. I went through my small DVD collection and chose 1 to sell on Second Spin. Those 3 items came to $17.50!

Also, I had a copy of "Rosetta Stone" for Spanish. I have asked BF to list it for me on EBay. At one time he had a side business, buying pallets of merchandise at auctions and selling the individual items on EBay. He has thousands of sales and a high satisfaction rating, whereas I have none at all.

I am irritated at TIAA-Cref. My automatic transfer to Vacation Fund did not happen. There was no message or indication as to why. I can look at my "transfers" list and see the next one is scheduled to happen in February. So, I scheduled a one-time immediate transfer. It didn't happen. I couldn't tell why. So, I sent a secure message on their site. They replied I needed to call. I called this past Monday. It seems the problem is my Vacation Fund account is inactive. They will make it active within 24 hours and send me an "alert". As of this morning, still no alert. I tried to transfer from CurveBall to Vacation (an immediate transfer since both are with TIAA-Cref) and I received an error message. Humph.

Thinking I may just switch back to Ally, although their rate is slightly lower. I logged on to Ally. All 3 of my accounts have 0.00 balances, but all show "active" under the "status" header.(On TIAA-Cref's site, I couldn't find "status" information anyplace.) So, I scheduled three $1.00 transfers from WF checking. If they happen, and if TIAA-Cref still won't let me transfer money into Vacation Fund, I think I will just wash my hands of them. I could call again, but it annoys me that I even have to deal with this. I just want to transfer some money into my account, why should it be hard?

TIAA-Cref was paying 1.25% in December, but are down to .99% now. Ally is currently paying .95%.

Posted in Uncategorized | 4 Comments »

4 Responses to “More Second Spin, Irritation at TIAA-Cref”

  1. creditcardfree Says:
    January 24th, 2013 at 06:40 pm 1359052823
    1359052823

    It definitely should not be that hard to transfer funds to accounts you have with them.

  2. Beawealthywarrior Says:
    January 24th, 2013 at 11:59 pm 1359071990
    1359071990

    Good job the snowflakes!

  3. rob62521 Says:
    January 25th, 2013 at 12:29 am 1359073756
    1359073756

    Yet again we realize that customer service is a thing of the past.

  4. Jerry Says:
    January 28th, 2013 at 12:54 pm 1359377640
    1359377640

    I have accounts with TIAA-Cref, but haven't had to do anything with them in quite a while. I am surprised to read this because (in the past) my calls would always lead to a good customer service experience. I think it is a sign of the times, these days it is a rare company that even cares about that any more. We have had good luck in banking and insurance with USAA, though, and will likely stick with them for the immediate future.
    Jerry

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